Technical Consultant


  • Efetivo
  • São Paulo - SP
  • 48 dias para encerrar

Awin Global

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Technical Consultant


Sobre Awin Global


Parte do grupo Axel Springer, a Awin é uma rede global de afiliados que dá o novo nome para a junção das empresas Affiliate Window e zanox. Com 15 escritórios no mundo todo, 900 funcionários, 100,000 afiliados contribuintes e 6,000 anunciantes, a Awin conecta consumidores com marcas em mais de 180 países ao redor do mundo. Operando nas verticais de varejo, telecomunicações, viagens e finanças, a Awin gerou €6.2 bilhões em receita para seus anunciantes e €377 milhões para os seus afiliados no último ano.

 


Principais atividades



Purpose of position


The Technical Consultant is responsible for the successful technical implementation of new clients´ programmes or campaigns and for providing technical client support via phone and email. He/she makes sure the best possible tracking quality is provided and monitors the quality and actuality of technical parameters of the programs. He/she also gives technical advice to the Sales team. The Technical Consultant supports on IT related questions and issues to support the smooth-running of the operation. He/she is in contact with the global technical services team on a daily base for sharing knowledge and best practice.


Key Tasks



  • Implementation of new advertiser programmes and campaigns on the Awin UI

  • Debugging the client tracking tag implementation for errors and providing possible solution 

  • Providing a high level of technical support to internal colleagues, publishers and advertisers via email, phone and ticketing system 

  • Tracking quality monitoring and identifying technical issues 

  • Analysing of internal errors and escalating as appropriate 

  • Product Data Feeds configuration and quality monitoring 

  • Implementation and monitoring of additional Awin technologies 

  • Escalation point for technical issues for Account Managers 

  • Support of Office IT requests for the local colleagues 

  • Optional: Create or amend existing reports based on MySQL queries


 


Habilidades esperadas


Skills & Expertise


  • BS degree in Information Technology, Computer Science or equivalent experience ideally within performance marketing or an internet related business, such as web hosting, ISP, eCommerce, solution provider or digital agency (last year of college)

  • Ability to understand web languages such as basic HTML and JavaScript 

  • Basic knowledge of one programming language (Java, PHP, Ruby etc.) 

  • Good understanding of the e-commerce business and firm grasp of current market developments, frequently used solutions and tech providers 

  • Proficient MS Office user 

  • Strong analytical skills when it comes to quickly understanding new complex technical challenges 

  • Good problem-solving and troubleshooting skills 

  • Strong customer focus and service attitude 

  • Very good and focused communication behaviour 

  • Constructive conflict behaviour and ability to deescalate conflict situations regards to internal stakeholders and clients 

  • Strong sense of responsibility and reliability regarding promises and commitments 

  • High willingness to learn and develop oneself 

  • Excellent knowledge in English

 


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